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Who is Home Fitness Direct?  top
Home Fitness Direct is the consumer division of PTE Plc. PTE Plc is the largest distributor of exercise and fitness equipment in the UK. We have our head office in Colne, Lancashire and over 85,000 sq foot of warehousing.

As a company we supply most of the major leisure club groups including David Lloyd, Fitness First, Esporta etc. We also supply many local authorities and major hotel groups. We have our own delivery teams as well as a subsidiary company that carries out all our service and maintenance throughout the UK.

Is it safe to give my credit card details over the internet?  top
Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it.

When we send your receipt to you, we print only the first four & the last four digits of your credit card. In the unlikely event that any communication is interrupted, your full card details will not be revealed.

To see more information about security & our privacy policy, go to the Policies page by clicking here.

What methods of payment do you accept?  top
We take the following major credit and debit cards: MasterCard, Visa, Switch, Delta. Unfortunately, we cannot accept cheques, cash or postal orders on this web site. If you wish to use one of these payment methods, please use our store locator to find your nearest Home Fitness Direct store (see the 'Store Locator' section at the top of the page).

How do I contact my local Home Fitness Direct store?  top
Click on the 'Store Locator' section in the top right hand side of the page for your nearest store, along with address & telephone details and email contact details.

DELIVERY INFORMATION
Is there a delivery charge?  top
Each individual item is clearly marked if a charge applies for the delivery.

Installation is an optional extra and is available on some items, the price is clearly detailed on the product page.

Will all my products be delivered together?  top
We will try and deliver all similar items together. If you have ordered more than one item, they will normally be delivered together in one box, unless they are too bulky or too heavy in which case they will be delivered in separate boxes, but should still usually arrive on the same day.

How long will my delivery take?  top
All efforts are made to deliver your item within 14 days whenever possible, however, please allow 28 days, before contacting us.

My purchase is a gift for someone else can I send it directly to their house?  top
Yes. Delivery must be to an address on the United Kingdom mainland. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Can I have a product delivered outside the UK?  top
Currently our prices include delivery to UK mainland. Customers outside of UK mainland need to contact our sales team on 0845 2300 444 or via email at sales@homefitnessdirect.co.uk giving your full delivery details including post codes. We will then provide an individual costs for that particular item.

What if I need additional delivery information?  top
For full details of delivery please contact our customer service team on 0845 2300 444 or email our customer service team by clicking here. Because of the nature and size differential (treadmills 100kg & heart rate monitors 2kg) of our goods we use different delivery services for different items. Generally we aim to get all goods delivered within 14 days. In exceptional circumstances we will advise you as soon as possible.

GENERAL
How do I get my receipt?  top
You will receive a UK VAT receipt which will either be sent by post or in the delivery box with your item(s) or via email.

You should keep your receipt in a safe place, as you will need it in the unlikely event of a fault with your purchase or if you wish to cancel your purchase.

What is your policy on returns?  top
Go to 'Returns Policy' on the Policies page (click here) to see more information about our returns policy.

You can cancel your order (prior to shipment) for any item purchased on this website, for a full refund.

Within 7 days of receipt you may return the goods, in the condition that they arrived, for a refund less costs associated with delivery.

What information will Home Fitness Direct hold about me?  top
To see more information about personal information and security go to the Policies page by clicking here.

Will my personal information be safe?  top
Yes very secure. To see more information about security, go to the Policies page by clicking here.

How do I change or add items to my order?  top
Any time prior to selecting 'Submit Order' on the Checkout page, you can modify the content(s) of your shopping basket. If you wish to buy more than one of a chosen product simply type the quantity required in the quantity box to the right of the product description.

To remove something from your basket click on the 'Remove Item' button next to the appropriate item in your shopping basket and it will be immediately removed.

You can continue shopping at any time by choosing a department from the left-hand menu and continue browsing as before.

Once you have completed the order (i.e you have selected 'Submit Order') your account is secure. At this point you are unable to change your order online. If there is a problem and amendments need to be made please contact our Customer Services team on 0845 2300 444 or email our customer service team by clicking here.

How do I check the progress of my order?  top
You can check the progress of your order contacting our customer service team on 0845 2300 444 or email our customer service team by clicking here.

What happens if you are out of stock of an item?  top
We carry out a stock check during the ordering process to try and ensure that we never accept an order for an of stock item. In the unlikely event that we are out of stock of an item that you have ordered we will contact you by e-mail or telephone to suggest an alternative item. Payment will not be accepted for an item that is out of stock although the actual order will be received by us we will not confirm the payment until stock levels are checked.

How do I cancel or return my order?  top

You can cancel your order (prior to shipment) for any item purchased on this website, for a full refund.

Within 7 days of receipt you may return the goods, in the condition that they arrived, for a refund less costs associated with delivery.

Simply advise us in writing via email, fax or post and we will do the liase with you to ensure a smooth cancellation to your order.

I am looking for commercial exercise equipment, can I buy it through Home Fitness Direct? top
Indeed you can, simply see the commercial equipment on the site. All of our commercial exercise equipment shown has the option of a commercial warranty. Simply contact our sales team for more information or to arrange a site visit. Call us on 0845 2300 444 or email our sales team by clicking here.

I need an item to go upstairs, will your delivery people take it there for me? top
Our standard delivery is to a ground floor room of your choice. If something is needed upstairs please inform us when you make your order. Please also advise of any obstacles we may encounter that will make delivery of a heavy item difficult.

What happens if the item I ordered arrives faulty or develops a fault? top

If an item arrives faulty, simply advise us as soon as possible and we will either replace the item or send an engineer to fix the problem.

The above applies if the item becomes faulty during the warranty period.

For any smaller items such as monitors we may ask you to return the item to us, in this event, we will cover all postage costs.

Please see our Terms & Conditions for full details.