| Home
Fitness Direct and its operation, sales and practices are governed by English
Law. Payment is normally taken in full when placing your order. This can be
in the form of a credit/debit/charge card, cheque or cash. All distance
orders will be confirmed in writing, either by email or by post. Copies
of orders taken in store will be given to the customer at the time of placing
your order.
All prices include VAT at standard UK rates and also include
delivery to a UK mainland address. Any address outside of the UK mainland will
be quoted on an individual basis.
Installation is not included in the selling price. If you require installation and the installation service is available on the item you have selected, we will make a small
charge to cover this service.
Standard delivery:
• Monday
to Friday during working hours.
• Within 7 - 10 working days from placing
the order, if we take longer than 28 days we will issue you with a full refund
if required.
• Any delivery times quoted by our sales team are estimates
for guidance only, unless otherwise agreed. We are unable to pay compensation
for deliveries not arriving when expected unless a surcharge has been made for
a guaranteed delivery date or time. In this instance the surcharge will be credited
in full. Please inform us of any obstacles that the delivery team may come
across in delivering what could be a heavy piece of equipment eg. stairs to front
door, narrow road, narrow corridor, broken lift etc. If you intend to use
the equipment in a light commercial environment (eg. hotel, office, school etc.)
or fully commercial environment (eg. club gymnasium) it is entirely the responsibilty
of the customer to check with Home Fitness Direct staff that the product is suitable
and manufactured to the required standards. Unfortunately, if an order
is cancelled a charge may be made for carriage, only if we have incurred any costs.
All deliveries require a signature at point of delivery. All equipment
carries a minimum of a 12 month manufacturers warranty. Please ask for further
information related to warranties. None of the above affects your statutory
rights or your manufacturers warranty. We strongly advise customers, where
appropriate, to seek medical advice prior to purchasing any exercise equipment.
It is entirely the responsibility of the customer to check and be aware of their
own medical condition before using or purchasing any exercise equipment. None
of our advisors are medically qualified. Order Cancellations Under
the Distance Selling Regulations you have a right to cancel your order (prior
to shipment) for any item purchased on this website, for a full refund. Within
7 days of receipt you may return the goods, in the condition that they arrived,
for a refund less costs associated with delivery. Simply advise us in writing
via email, fax or post. Home Fitness Direct strictly abides by the distance
selling regulations laid down by The Consumer Protection (Distance Selling) Regulations
2000. A summary of which can be found at the DTI's web site www.dti.gov.uk
The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000
No. 2334) implement Directive 97/7/EC of 20 May 1997 on the protection of consumers
in respect of distance contracts (known as the Distance Selling Directive) can
be found in full on the HMG's Stationery Office website www.hmso.gov.uk
Faulty Goods If
an item arrives faulty, simply advise us as soon as possible and we will either
replace the item or send an engineer to fix the problem. The
above applies if the item becomes faulty during the warranty period. For
any smaller items such as monitors we may ask you to return the ietm to us, in
this event, we will cover all postage costs. Home
Fitness Direct privacy & security statement We are committed to protecting
your privacy. We will only use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998) We collect information about
you to process your order and for our own marketing purposes to advise you of
any beneficial offers and promotions. We will not under any circumstances pass
on your information to a third party. The information we will collect about
you includes:
• your name
• address
• delivery address
(if required)
• phone number(s)
• e-mail address
• credit/debit
card details The information we hold will be accurate and up to date. You
can check the information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly. The personal information
which we hold will be held securely in accordance with our internal security policy.
We may use technology to track the patterns of behaviour of visitors to
our web site. This can include using a "cookie" which would be stored on your
browser. You can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your browser
settings. Complaints procedure
Complaints and queries can be
made via telephone, email, fax, letter or in person. If a complaint is made by
telephone, we do recommend that it is followed up in writing. This is not compulsory
and will not affect the way in which we handle your complaint. All complaints
received by Home Fitness Direct will receive our immediate attention. We will
endeavour to respond with an acknowledgment of receipt within 3 - 5 days. We will
also include an action plan and will aim to resolve any query or complaint to
your satisfaction within 10 days. If the resolution of your complaint involves
a new piece of equipment being dispatched we will advise you of an approximate
dispatch and delivery date. During the process we will endeavour to keep
you informed as to the progress of the complaint. This will be carried out by
e-mail, letter, phone or fax. All complaints are totally confidential.
If you have any questions/comments about privacy or security, you should
e-mail or write to us. Contact details
Home Fitness Direct,
16 – 20 Regent Street,
Leeds LS2 7QA
Tel: 0113 244 2242
Fax:
0113 244 4430
Email: customerservices@homefitnessdirect.co.uk Any
contacts made will be responded to within 24 working hours. | 
